Exchanges & Returns

What is the deadline for return?

If you are not satisfied with any item after your purchase at locoluxo.com, you have 8 days after receiving your order to exchange it for another size or to request a return. It’s very simple!

How to return an article?

The return of the item must be made to the address indicated in the store.
The return of an item must be accompanied by its order form.

How is the online return processed after the order is submitted?

After submitting the request you should wait for our confirmation.
As soon as you are informed of our confirmation, you can send the order to the address indicated in the store.

Can I return / exchange all items?

You may return any item as long as it has not been damaged.

How is the return processed?

Upon receipt and verification of the items will be returned the order value by bank transfer.

When do I receive the amount of my return?

The amount will be refunded within 4-5 days of receipt of the items.