Terms & Conditions

  1. Terms and conditions
  2. Direct not to accept the order or cancel the purchase
  3. Safety
  4. Prices
  5. Product Shipping & Delivery
  6. Delivery Inspection
  7. Return Information
  8. Availability
  9. Order Process
  10. Applicable law
  11. Change of terms and conditions
  12. Online Dispute Resolution
  13. Promotions
  14. Order Cancellation Policy

Our data:

REIS PELE CONFEÇÕES, S.A.

TAX ID: 515 646 660

Head Office: Rua João de Deus 76 5º F S. João da Madeira

3700-149 S. João da Madeira

Portugal

1. TERMS AND CONDITIONS

GENERAL ASPECTS
Use of the Site automatically assigns the condition of User and implies full and unreserved acceptance of all provisions included in the Terms and Conditions in the version in effect at any time you access the Site. If you do not fully accept any of the conditions set forth, you must not access / use our Site. By consulting, using or downloading the content of the Site, you undertake to comply with the conditions set forth herein.
You may use the Site without any registration. However, some features of the Site may be dependent on registration.

WEBSITE FEATURES

Registered User
In order to access more features, you may register on the Site.
The User must fill out a form, in which, in addition to optional elements, must indicate the following data:
– First and last name;
– E-mail address;
– Keyword.

All information provided by the User must be correct and true. The User must update the information provided, whenever it changes. The User is solely responsible for any false, incomplete or incorrect statements made by the User and for any damages they may cause to the company or third parties, with the information provided.
We will not be liable for any damages arising from improper or negligent use of the user-defined password to access your account. The User must ensure the confidentiality of their password.

Account Features
The Registered User will have access to a personal area, with the data provided at the time of registration.
Through registration, the User will be able to access the data of his account and proceed to its alteration or permanent elimination. You can check your orders, returns and communications with the company.

Product Catalog (Online Store)
On the site are available the products marketed by REIS PELE CONFEÇÕES, S.A. holder of the brand Locoluxo with the NIF 510995020 and headquartered at Rua da Boucinha 40 Silva 4750-679 Barcelos. The product information presented on the Site is only intended to provide a brief informational summary for convenience and visitor information.
We make every effort to ensure that the information and data contained on the Site is accurate and up to date when you enter it. However, updating or correcting this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.
We reserve the right to change, delete or move any information on the Site at any time without notice.

Users expressly accept and acknowledge that:
– The photographs presented on the Site are for illustrative purposes only. Users should consult detailed information about the products and their characteristics / specifications;
– The price shown is the recommended price, but there may be spelling errors to which we cannot guarantee delivery if this is the case;
– We will use reasonable efforts to include accurate and up-to-date product information on the Site. Nevertheless, we cannot guarantee it;
– We do not guarantee the stock of articles included on the Site, nor assume responsibility for discontinued articles.

PERSONAL DATA AND DATA SECURITY
Please refer to our Privacy Policy and Cookie Policy.

INTELLECTUAL PROPERTY
Unless otherwise specified, the content of the site, text, graphics, photographs are copyrighted by the company, and their use is prohibited, for commercial or non-commercial purposes.

LIMITATION OF LIABILITY
The User will be responsible for the content of the information sent or transmitted to the Site.
It is the user’s knowledge that the use of the Site may not be 100% secure, there is a possibility that the information sent / received may be intercepted by unauthorized parties, and the company is not responsible for communications security flaws and assumes no responsibility for its use. improper use of your information by third parties.
You acknowledge that access to and use of the Site may be interrupted and that information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, namely for the control of content, availability, operability or performance.
To the fullest extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.

FINAL DISPOSITIONS
In the event of violation of these Terms and Conditions, we reserve the right to take any and all actions provided for by law. In addition, we reserve the right to discreetly terminate access to or use of the Site, with or without notice to you.
The Terms and Conditions of use of the Site are governed by applicable laws.
If any provision described herein is found to be unlawful, void, or for any reason unenforceable, that provision will be eliminated or reduced under the law, without affecting the validity and enforceability of the remaining provisions.
We reserve the right to change these Terms and Conditions without notice. The User is bound by the version of the Terms and Conditions at the time of its use, so we recommend that you consult it periodically.

Reproduction in whole or in part of any images or content on this site, by electronic, mechanical, or other means, including copying, printing or screen capture, is not permitted without the express written permission of locoluxo.com (property of REIS PELE CONFEÇÕES, S.A.). For this purpose, request permission.

By accessing and using this site, as well as purchasing products or services contained therein, you are agreeing to its terms of use. Conditions may be updated without notice, and we therefore recommend that you visit this page regularly for any changes to them.

Access to this site is of a temporary nature, reserving the right to withdraw or change services without notice, as well as restricting access to some areas without time limit.

Locoluxo.com is not responsible for possible failures in the internet network, however it can check if the interruption of service provision, for the need to carry out maintenance, maintenance or any type of change in the computer network. There are no features that may in any way impair the system or apparatus that the user may be using, and any damage, damage, loss or other costs that you may incur due to the use of this site are of sole responsibility and borne by the user.

Orders may only be placed for persons over 18 years and undertake to provide true data to successfully process and deliver the order.

These general terms and conditions of sale govern exclusively the offer, transmission and acceptance of orders placed between consumers of locoluxo.com (REIS PELE CONFEÇÕES, S.A.)
These conditions apply only on the locoluxo.com website and may not apply to physical stores.

2. RIGHT NOT TO ACCEPT ORDER OR CANCEL PURCHASE
Locoluxo reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase in the following situations, without liability for any damages or costs:
– The product is no longer available / in stock (payments will be returned);
– Billing information is not correct or verifiable;
– The transfer for payment of the order was not received by us within 5 working days after the acceptance of your order;

– Order susceptible to fraud;
– If we think you are a dealer;
– There is an error in the price quotation;
– Unable to deliver to the address provided;

3. SAFETY
The locoluxo.com website uses the most advanced security technology among the encryption platforms available.
Your payment information will be encrypted from the moment you sign in until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.

Locoluxo shall not be liable for any damages suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or programs. computer used for virus communications or transmission.
The entire locoluxo.com website is protected by Secure Socket Layer 3 (“SSL v3”) certificates.

4. PRICES
The prices of products displayed on the site contain / include Value Added (VAT). Shipping charges apply per order. The exact price of the shipping charge will depend on the country where your order will be delivered.
Prices are all quoted in euros. Please note that changing country of delivery may have an influence on prices due to shipping costs.

Total price
The total price specified on the final order menu includes tax and shipping costs.

Price changes
The prices of the products presented on the site are subject to change. Locoluxo reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Price errors
Our website is updated very carefully, however it is possible that the price information on the site contains errors. Locoluxo.com makes no commitment to the offer and reserves the right to cancel your order should such an error occur.

5. PRODUCT SHIPPING AND DELIVERY
Once the order has been shipped, the customer will receive a confirmation email, the assigned shipping number and a link so that they can track the order on the carrier’s website. Attempting to track your order online when you receive the shipment confirmation email may not return any results. In fact, shipping information may take up to 24 hours upon receipt of shipment confirmation to be updated on the carrier’s website.
Orders are delivered Monday through Friday, excluding local or national holidays, at the address that the customer indicates when placing them. A delivery attempt will be made by a courier from the carrier chosen at the address indicated by the customer.

WARNING: It is not possible to choose a specific delivery time as it will be conditioned by the route set by the carrier to the courier on the day of delivery.

Providing an incorrect or incomplete delivery address may lead to your return to LOCOLUXO (REIS PELE CONFEÇÕES, S.A.), leading to additional costs for the customer, so we recommend that you always make sure that the delivery address indicated at the time of delivery. Order registration is effectively correct and complete. Once your order has been processed, you cannot change the shipping address or billing data you entered.
If the customer chooses the Pick Up service, the order will be sent to the pickup point of his choice when he registered it. On the business day following dispatch, the recipient will receive an SMS on the mobile phone number that the customer has given us for delivery, informing that it is available for pickup. The recipient will have 10 days to pick up the order. After this deadline, the order will be returned to us.
This service is only available for orders up to 5 kg and, if the payment method chosen was the payment by refund, it should be done preferably by ATM when the order is placed.

6. INSPECTION OF DELIVERY
Upon delivery, you should check the packaging and the product shipped for damage. If you find that the products are damaged, you should not accept the delivery of the order, which must be returned immediately. The online store locoluxo.com will refund the amounts paid for the order and shipping as soon as, in your warehouse, you receive and complete the return process.
The order is considered accepted if, after receiving the order, it is not returned within 15 days.

7. RETURN INFORMATION
If your return is justified by the defect of the ordered products, Locoluxo will bear the shipping and return costs and in accordance with the product analysis made by the brand. If your return has been made for reasons other than justified defect of the ordered products, we will not refund the shipping costs.

Refunds will be made based on the payment method. If the customer makes the payment by ATM reference, the customer must give their bank details to our Customer Support at the time they initiate the return process. This is required before we can refund the money to your account. The customer will receive a refund after the product (s) have been returned and processed.
For additional information on the return process see our Returns section.

8. AVAILABILITY
Satisfaction with all orders placed on our website is subject to availability. Locoluxo tries to ensure that all items offered for sale on the site are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products no longer in stock. In this case we will inform the customer of this and will refund the amount paid.

9. ORDERING PROCESS
Locoluxo makes every effort to ensure that the product photos on the site are as close as possible to the color level. However, color is a factor that depends on each monitor and its settings. In this sense, we cannot guarantee that your monitor will reflect the actual color of the product.

All measurements are approximate, however we make every effort to ensure that they are as accurate as possible.

We take precautions to ensure that all product details, descriptions and prices displayed on the site are correct. However, we reserve the right to refuse orders for which product information has been incorrectly published, including pricing and promotions.

Refusal of orders may also be the result of other reasons such as:
– Product out of stock.
– Inability to obtain payment authorization.
– Fraudulent orders.

If there is a problem with your order, we will contact you immediately.
We do everything we can to keep your order and payment details secure. But we cannot be held responsible for any loss you may suffer if a third party obtains unauthorized access to any data you provide by accessing or ordering from our site.

It is possible to cancel orders that have not yet been shipped. If you have received an order and would like to return it, please refer to our Returns section.

Locoluxo may change prices without notice. All prices include VAT (where applicable) at the applicable legal rate.
After completing your order online, an email will be sent to the address provided by the customer, with confirmation of receipt of your order.
All order dispatch is made on behalf of Locoluxo.

10. APPLICABLE LAW
These general conditions and any emerging disputes that relate to these general conditions, including their validity, use of the website or any purchase thereon shall be governed by Portuguese law.

11. AMENDMENT OF TERMS AND CONDITIONS
Locoluxo has the right to change these Terms & Conditions at any time.
The customer is subject to the principles and terms in effect at the time of his order, unless the law or competent authority imposes any changes to them.
We recommend that you regularly visit this page to become aware of any changes to them.

12. ONLINE DISPUTE RESOLUTION
The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders settle their disputes out of court.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Lisbon Consumer Conflict Arbitration Center http://www.centroarbitulholisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal http://www.triave.pt/
CIAB – Center for Consumer Information, Mediation and Arbitration (Arbitral Tribunal de Consumo) http://www.ciab.pt/en/
CNIACC – National Center for Consumer Conflict Information and Arbitration http://www.arbitraçãodeconsumo.org/
Coimbra District Consumer Conflict Arbitration Center http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Conflict Information, Mediation and Arbitration Center http://www.consumoalgarve.pt
Porto Consumption and Arbitration Information Center – http://www.cicap.pt
European Online Dispute Resolution Platform – https://webgate.ec.europa.eu/odr/main/index.cfm?

Online Complaint Book – www.livroreclamacoes.pt/inicio

13. CANCELLATION OF ORDERS

Order cancellation after payment and before shipment is possible at locoluxo.com. To do so, you must place your cancellation request via info@locoluxo.com and provide us with your order code. Your purchase will be refunded using the same payment method you used, except for bill-to-delivery where you must provide your NIB or shipping address. The repayment term is 5-14 business days.